Billing, Cancellation and Refund Policy

Effective 31 August 2026

This Billing, Cancellation, and Refund Policy explains how paid subscriptions, automatic renewals, cancellations, refund requests, billing issues, and payment disputes are handled for KinkzAI.

KinkzAI is operated by Nightcloud Interactive LLC (“Nightcloud,” “we,” “us,” or “our”).

This Policy forms part of our Terms of Service (“Terms”). Capitalized terms not defined in this Policy have the meanings given to them in the Terms.

By purchasing a paid subscription or other paid feature, you agree to this Policy and the applicable purchase terms displayed before you complete the transaction.

1. Free Access

Nightcloud may offer a free tier or other limited free access to KinkzAI.

Free access:

• does not require payment information unless expressly disclosed otherwise;
• does not automatically convert into a paid subscription; and
• may be subject to message limits, feature limits, availability limits, or other restrictions.

Nightcloud may modify or discontinue free access prospectively.

2. Paid Subscriptions

KinkzAI may offer paid subscription plans that provide access to specified Hosted Service features, message allowances, the Desktop App, or other benefits.

The price, billing period, included features, usage limits, and other material terms of a subscription will be displayed before purchase.

Unless otherwise stated at checkout, paid subscriptions are billed monthly.

Subscription features and limits may differ among plans and may be subject to the Terms, Content and Acceptable Use Policy, technical limits, safety restrictions, geographic restrictions, and feature availability.

3. Automatic Renewal and Purchase Disclosures

Paid subscriptions automatically renew for successive billing periods until canceled.

Before you purchase an automatically renewing subscription, the checkout process will clearly disclose the material subscription and renewal terms, including:

• the subscription price;
• the billing period;
• that the subscription will automatically renew until canceled;
• the amount that will be charged at purchase and, where applicable, at renewal;
• the cancellation policy; and
• how to cancel the subscription.

By completing the purchase, you authorize Nightcloud’s payment processor to charge the applicable subscription price, taxes, and other amounts disclosed at checkout to your selected payment method for each renewal until you cancel.

Nightcloud will obtain affirmative consent to the automatic-renewal terms to the extent required by applicable law.

After purchase, Nightcloud will ensure that you receive a confirmation or acknowledgment in a form that you can retain. Where required by applicable law, that confirmation or acknowledgment will include the applicable renewal terms, cancellation policy, and information explaining how to cancel.

Nightcloud will also ensure that any renewal reminder, price-change notice, continuation notice, or other automatic-renewal communication required by applicable law is provided, whether Nightcloud provides the communication directly or arranges for its payment processor or another service provider to provide it.

4. Payment Processing and Billing Descriptor

Payments are processed through one or more third-party payment processors.

The payment methods available to you may depend on your location, the applicable processor, and other circumstances.

Nightcloud does not store your complete payment-card information when that information is submitted directly through the payment processor’s systems.

The payment processor may separately apply:

• payment-method requirements;
• identity, age, fraud, or transaction verification;
• transaction limits;
• payment-security procedures;
• card-network requirements;
• refund or dispute procedures; or
• other terms applicable to the payment transaction.

Nightcloud will ensure that the billing descriptor expected to appear on your payment statement, or information reasonably sufficient for you to recognize the charge, is disclosed in connection with checkout and the transaction confirmation.

The billing descriptor may differ from the KinkzAI name.

5. Prices, Taxes, and Currency

The price that applies to a purchase is the price displayed when you complete the transaction.

Applicable taxes may be added to the displayed price or included in it, depending on applicable law and the information shown at checkout.

Your bank, card issuer, payment provider, or other financial institution may impose currency-conversion charges, foreign-transaction fees, or other fees independently of Nightcloud.

Nightcloud is not responsible for fees independently imposed by your bank, card issuer, or other payment provider except to the extent applicable law provides otherwise.

6. How to Cancel

You may cancel an automatically renewing subscription at any time.

If you subscribe online, Nightcloud will provide an online cancellation method that allows you to cancel online without contacting Nightcloud.

The cancellation method will be made reasonably accessible through your account, the Service, or another online interface provided for subscription management.

Where applicable law requires cancellation to be available through the same medium used to subscribe, through a medium in which you ordinarily interact with Nightcloud, or through another specified mechanism, Nightcloud will provide the required cancellation method.

Nightcloud will not require you to use a method materially more burdensome than the method used to subscribe where applicable law prohibits doing so.

You should cancel before your next renewal date if you do not want the subscription to renew.

If you experience a technical problem with the cancellation mechanism, you may contact:

admin@kinkzai.com

for assistance.

7. Effect of Cancellation

Cancellation prevents future automatic renewals.

Unless applicable law requires otherwise, cancellation does not immediately terminate access for which you have already paid and does not itself create a right to a refund.

Your paid access ordinarily continues through the end of the then-current paid billing period.

After that period ends, paid features may become unavailable or your account may revert to any free access then offered by Nightcloud.

If your subscription includes the ability to download or use the Desktop App, cancellation or expiration terminates the subscription benefits associated with that plan at the end of the paid period.

Whether a previously downloaded version of the Desktop App continues to operate through local functionality after the subscription ends may depend on the version and functionality provided with the applicable subscription. Any material restriction on post-subscription local operation of the Desktop App will be disclosed on the applicable pricing page, at checkout, or otherwise before purchase.

If your access to the Hosted Service ends because you withdraw consent that Nightcloud requires to process information necessary to provide the Hosted Service, that withdrawal will be treated as your decision to discontinue the affected Service. Withdrawal of consent does not itself create a right to a refund for the then-current paid period, except where applicable law requires otherwise.

8. Refund Requests

You may request a refund by emailing:

admin@kinkzai.com

within seven days after the applicable charge.

Your request should include information reasonably sufficient to identify the account and transaction, such as:

• the email address associated with your KinkzAI account;
• the date and amount of the charge;
• the transaction or receipt number, if available; and
• a brief explanation of the reason for the request.

Nightcloud reviews refund requests on a case-by-case basis.

Submitting a refund request does not guarantee that a refund will be approved except where applicable law requires a refund or other remedy.

In reviewing a discretionary refund request, Nightcloud may consider relevant circumstances, including whether:

• the transaction resulted from a billing error;
• the user was able to access the purchased Service;
• the Service experienced a material failure affecting the purchase;
• the request relates to suspected fraud or unauthorized use;
• the user has materially violated the Terms or KinkzAI policies;
• the request follows substantial use of the paid Service; or
• another circumstance reasonably supports or weighs against a refund.

Nothing in this section limits a mandatory refund, withdrawal, cancellation, price-reduction, or other consumer remedy provided by applicable law.

9. Refund Method and Timing

An approved refund will ordinarily be returned to the original payment method.

Nightcloud may be unable to issue a refund through a different payment method.

The time required for a refund to appear in your account depends on the payment processor, payment method, card network, issuing bank, and other payment-system participants.

Nightcloud is not responsible for processing delays attributable to an independent payment processor, card network, bank, or financial institution except to the extent applicable law provides otherwise.

A payment processor may independently issue, require, or process a refund, reversal, or adjustment under its rules, applicable card-network requirements, or applicable law.

10. AI-Generated Responses and Service Expectations

KinkzAI uses artificial-intelligence systems that generate probabilistic output.

AI-generated responses may be unexpected, inaccurate, inconsistent, repetitive, offensive, delayed, unavailable, or different from what you intended.

Except where applicable law requires otherwise, Nightcloud does not provide a refund merely because:

• you do not like an AI-generated response;
• a character behaves differently from what you expected;
• an AI-generated response is inaccurate, inconsistent, repetitive, or unexpected;
• you do not use all available messages or subscription benefits during a billing period;
• you change your mind about the Service;
• you forget to cancel before renewal;
• a feature is temporarily unavailable or delayed; or
• your access is restricted because of a violation of the Terms or KinkzAI policies.

This section does not limit remedies required by applicable consumer law for nonconforming, defective, or unavailable digital services.

11. Billing Errors and Unauthorized Charges

If you believe a charge is incorrect, duplicated, unauthorized, or otherwise resulted from a billing error, please contact:

admin@kinkzai.com

as soon as reasonably practicable.

Please provide enough information for Nightcloud or its payment processor to identify and investigate the transaction.

Nightcloud may request additional information reasonably necessary to verify the account, investigate the transaction, prevent fraud, or process a correction.

If Nightcloud or its payment processor determines that a billing error occurred, the available response may include:

• correcting the charge;
• issuing a refund;
• canceling or reversing a transaction;
• correcting the subscription status; or
• taking another appropriate action.

Any contractual request period in this Policy does not limit a longer or nonwaivable dispute right provided by applicable law or card-network rules.

12. Failed Payments

If a payment or renewal charge fails, Nightcloud or its payment processor may retry the transaction to the extent permitted by applicable law and applicable payment-network rules.

Nightcloud may restrict or suspend paid features while payment remains unsuccessful.

Nightcloud is not responsible for fees independently charged by your bank, card issuer, or payment provider because a transaction was declined or retried, except to the extent applicable law provides otherwise.

13. Price Changes

Nightcloud may change subscription prices prospectively.

A change to the price of an existing automatically renewing subscription will not be applied retroactively to a completed billing period.

Nightcloud will ensure that any advance notice of a price change required by applicable law is provided before the new price takes effect.

If applicable law requires your affirmative consent before a new subscription price may be charged, Nightcloud will obtain that consent before charging the new price.

If you do not agree to a price change, you may cancel before the renewal at which the new price will apply.

14. Changes to Paid Features or Plans

Nightcloud may prospectively add, remove, modify, suspend, or discontinue subscription plans, message allowances, characters, voice features, Desktop App functionality, or other plan benefits, subject to applicable law and any specific commitment made for the applicable paid period.

If Nightcloud materially reduces or discontinues paid access during a period for which you have already paid, Nightcloud will provide any refund, price reduction, cancellation right, continued-access right, or other remedy required by applicable law.

15. Suspension or Termination by Nightcloud

Refund rights following suspension or termination are governed by the Terms and this Policy.

If Nightcloud terminates paid access because of your material breach, fraud, unlawful conduct, nonpayment, or circumvention of KinkzAI’s restrictions or controls, you are not entitled to a refund except where applicable law requires otherwise.

If Nightcloud terminates paid access without cause before the end of a paid billing period and does not continue providing the paid access through the end of that period, Nightcloud will provide a pro rata refund for the unused portion of the paid access.

16. Statutory Withdrawal and Cooling-Off Rights

Depending on where you are located, applicable law may provide a mandatory cooling-off, cancellation, withdrawal, refund, price-reduction, or similar consumer right.

Those mandatory rights apply notwithstanding a more restrictive provision of this Policy.

16.1 European Union consumers

If KinkzAI is offered to you as a consumer in the European Union and applicable law provides a right to withdraw from a distance contract, you generally have 14 days from conclusion of the contract to exercise that right, subject to applicable exceptions and rules concerning digital services and digital content.

Where Nightcloud relies on a rule concerning digital services that requires your prior express request or acknowledgment for performance to begin during the withdrawal period, Nightcloud will obtain the required request or acknowledgment before beginning the applicable performance.

If you exercise a withdrawal right after performance of a digital service has begun but before the service has been fully performed, you may be required to pay an amount proportionate to the service provided before withdrawal to the extent permitted by applicable law.

Where Nightcloud relies on an exception applicable to digital content not supplied on a tangible medium, including a software download where legally treated as digital content, Nightcloud will obtain any prior express consent and acknowledgment required by applicable law before beginning supply.

Where applicable law provides that a withdrawal right is lost only after specified consent, acknowledgment, commencement of supply, or full performance requirements are satisfied, Nightcloud will rely on the loss of that right only after the applicable requirements have been satisfied.

Nightcloud will provide any contract confirmation, consent record, acknowledgment, or other information required by applicable law in a form that satisfies the applicable requirements.

16.2 Consumers in other jurisdictions

If KinkzAI is offered to you as a consumer in the United Kingdom or another jurisdiction, you may have comparable mandatory rights concerning online subscriptions, digital content, or digital services.

Nothing in this Policy limits a mandatory consumer right that cannot lawfully be waived.

17. Model Withdrawal Form for Eligible Consumers

If applicable law gives you a statutory right of withdrawal, you may communicate your decision by emailing admin@kinkzai.com or by using the following form:

To: Nightcloud Interactive LLC, admin@kinkzai.com

I hereby give notice that I withdraw from my contract for the following subscription, digital content, or digital service:

Description: ______________________________

Order date: ______________________________

Name: ______________________________

Account email: ______________________________

Address: ______________________________

Signature, if submitted on paper: ______________________________

Date: ______________________________

Use of this form is not required if applicable law permits you to exercise the withdrawal right through another clear statement or method.

18. Chargebacks and Payment Disputes

If you believe a charge is unauthorized or incorrect, you may contact Nightcloud at admin@kinkzai.com so that the matter can be investigated.

Nothing in this Policy limits a right to dispute a charge in good faith under applicable law or applicable card-network rules.

You must not knowingly submit a false or fraudulent chargeback, payment dispute, claim of unauthorized use, or other payment claim.

If a chargeback, reversal, or payment dispute is initiated, Nightcloud may, to the extent permitted by applicable law:

• temporarily restrict the disputed paid access;
• cancel future subscription renewals;
• preserve records relating to the transaction or dispute;
• provide relevant information to the payment processor, acquiring bank, issuing bank, card network, fraud-prevention provider, or other appropriate payment participant;
• contest the chargeback or payment dispute;
• recover amounts lawfully due to Nightcloud, including applicable payment-processor fees, where permitted by law; or
• suspend or terminate an account involved in fraudulent or abusive payment activity.

Nightcloud will not treat a chargeback or payment dispute as fraudulent or abusive merely because it was submitted in good faith.

19. Fraud, Abuse, and Policy Violations

Nightcloud may deny a discretionary refund, restrict paid access, suspend an account, or terminate an account where reasonably appropriate because a user has:

• engaged in payment fraud;
• knowingly submitted false payment information;
• initiated a fraudulent or abusive chargeback;
• used multiple accounts to obtain benefits or evade restrictions improperly;
• attempted to circumvent subscription or payment controls;
• attempted to circumvent age-verification, geographic, content, or safety controls;
• materially violated the Terms or Content and Acceptable Use Policy; or
• otherwise abused the Service or payment process.

This section does not limit a mandatory refund or consumer remedy that applicable law does not permit Nightcloud to deny.

20. Billing Complaints

Billing, renewal, cancellation, refund, and payment complaints may be submitted to:

admin@kinkzai.com

Nightcloud handles billing complaints in accordance with its Complaints and Appeals Policy.

A refund request must still be submitted within the seven-day request period stated in Section 8 unless applicable law provides a different right.

Nothing in this Policy limits any shorter response period, longer dispute period, or other procedure required by applicable law, a card network, Nightcloud’s acquiring bank, or its payment processor.

21. Changes to This Policy

Nightcloud may modify this Policy from time to time to address changes in the Service, subscription plans, payment processing, applicable law, card-network requirements, payment-processor requirements, or Nightcloud’s billing practices.

Material changes will apply prospectively and will be communicated as required by applicable law.

A change to this Policy does not retroactively alter the material purchase terms applicable to a completed billing period except where applicable law permits otherwise.

The date at the top of this Policy identifies when it was last updated.

22. Contact Information

Billing, cancellation, and refund questions may be submitted to:

admin@kinkzai.com

KinkzAI is operated by:

Nightcloud Interactive LLC
5205 Harvest Run Way
Myrtle Beach, South Carolina 29579
United States

Email: admin@kinkzai.com